Payment / Dispatch
1. terms of payment
2. delivery time
3. shipping costs
4. customs / value added tax: no additional costs
5. note: customers from UK, Norway and Serbia
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1. terms of payment
A dispatch of the commodity can take place only after receipt of payment. If you pay in advance, please transfer the invoice amount to our bank account within 7 days, stating the reason for payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.
2. delivery time
We ship with DHL from a warehouse in Germany. Deliveries within Germany are usually delivered within 1-2 working days after receipt of payment, deliveries to other EU countries usually within 2-4 working days. DHL usually also delivers on Saturdays.
Shipments leaving the EU (UK, Norway and Serbia) take about 2-3 working days longer, as the deliveries have to be cleared through customs.
3. shipping costs
Our shipping costs are weight-dependent, you can see the shipping weight with the respective article on the detail page.
Within Germany:
up to 4,9kg: 4,90€.
5 to 9,9kg: 9,90€
10 to 19,9kg: 19,90€
over 20kg: 24,90€
From a minimum order value of € 120 the shipping is free of charge (except payment methods PayPal, Klarna Slice it, Klarna Pay later).
To Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia:
up to 4,9kg: 14,90€
5 to 14,90kg: 19,90€
over 15kg: 25,90€
From a minimum order value of € 120 the shipping is free of charge (except payment methods PayPal, Klarna Slice it, Klarna Pay later).
To Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Spain, Sweden:
up to 4,9kg: 15,90€
5 to 14,90kg: 24,90€
over 15kg: 34,90€
From a minimum order value of € 120 the shipping is free of charge (except payment methods PayPal, Klarna Slice it, Klarna Pay later).
To Serbia:
up to 4,9kg: 24,90€
5 to 14,90kg: 39,90€
over 15kg: 65€
From a minimum order value of € 1'000 the shipping is free of charge (except payment methods PayPal, Klarna Slice it, Klarna Pay later).
To the UK and Norway:
up to 4,9kg: 24,90€
5 to 14,90kg: 34,90€
over 15kg: 49,90€
From a minimum order value of € 1'000 the shipping is free of charge (except payment methods PayPal, Klarna Slice it, Klarna Pay later).
4. customs / value added tax: no additional costs
The goods are stored in a dispatch warehouse in Germany, they are already duty paid and the price includes VAT. There are no further costs or administrative effort.
5. note: customers from UK, Norway, Serbia
Important note: deliveries to the United Kingdom, Norway and Serbia do not include VAT. Prices in our shop incl. VAT - in the check-out, VAT will be deducted from the price. Upon delivery, the shipping service provider will charge you VAT, customs duty and a handling fee. Shipping to the UK, Norway and Serbia is free for orders over 1'000€. Except orders with payment method PayPal, which are never free of shipping costs.
Shipments UK, Norway and Serbia take about 2-3 working days longer, as the deliveries have to be cleared through customs.
