Payment / Dispatch
1. terms of payment
2. delivery time
3. shipping costs
4. customs / value added tax: no additional costs
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1. terms of payment
A dispatch of the commodity can take place only after receipt of payment. If you pay in advance, please transfer the invoice amount to our bank account within 7 days, stating the reason for payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.
2. delivery time
We ship with DHL from a warehouse in Germany. Deliveries within Germany are usually delivered within 1-2 working days after receipt of payment, deliveries to other EU countries usually within 2-4 working days. DHL usually also delivers on Saturdays.
3. shipping costs
Our shipping costs are weight-dependent, you can see the shipping weight with the respective article on the detail page.
Within Germany:
up to 4,9kg: 4,90€.
5 to 9,9kg: 9,90€
10 to 19,9kg: 19,90€
over 20kg: 24,90€
From a minimum order value of € 100 the shipping is free of charge (except payment method PayPal).
To Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia:
up to 4,9kg: 14,90€
5 to 14,90kg: 19,90€
over 15kg: 25,90€
From a minimum order value of € 100 the shipping is free of charge (except payment method PayPal).
To Bulgaria, Croatia, Estonia, Finland, Great Britain, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden:
up to 4,9kg: 15,90€
5 to 14,90kg: 24,90€
over 15kg: 34,90€
From a minimum order value of € 100 the shipping is free of charge (except payment method PayPal).
To Romania:
up to 4,9kg: 18,90€
5 to 14,90kg: 29,90€
over 15kg: 44,90€
From a minimum order value of € 100 the shipping is free of charge (except payment method PayPal).
4. customs / value added tax: no additional costs
Since we are a Swiss company, some customers have asked us if we have to pay any additional costs or expenses (e.g. customs or taxes) for the purchase. The answer is: no.
The roasters and the green coffee are stored in a dispatch warehouse in Germany, they are already duty paid and the price includes VAT. There are no further costs or administrative effort.
