Payment / Dispatch
1. terms of payment
2. delivery time
3. shipping costs
4. customs / value added tax: no additional costs
5. note: customers from UK, Norway and Serbia
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1. terms of payment
A dispatch of the commodity can take place only after receipt of payment. If you pay in advance, please transfer the invoice amount to our bank account within 7 days, stating the reason for payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.
2. delivery time
We ship with DHL from a warehouse in Germany. Deliveries within Germany are usually delivered within 1-2 working days after receipt of payment, deliveries to other EU countries usually within 2-4 working days. DHL usually also delivers on Saturdays.
Shipments leaving the EU (UK, Norway and Serbia) take about 2-3 working days longer, as the deliveries have to be cleared through customs.
3. shipping costs
Our shipping costs are weight-dependent, you can see the shipping weight with the respective article on the detail page.
Within Germany:
up to 4,9kg: 4,90€.
5 to 9,9kg: 9,90€
10 to 19,9kg: 19,90€
over 20kg: 24,90€
From a minimum order value of € 120 the shipping is free of charge (except payment method PayPal).
To Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia:
up to 4,9kg: 14,90€
5 to 14,90kg: 19,90€
over 15kg: 25,90€
From a minimum order value of € 120 the shipping is free of charge (except payment method PayPal).
To Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Spain, Sweden:
up to 4,9kg: 15,90€
5 to 14,90kg: 24,90€
over 15kg: 34,90€
From a minimum order value of € 120 the shipping is free of charge (except payment method PayPal).
To Serbia:
up to 4,9kg: 24,90€
5 to 14,90kg: 39,90€
over 15kg: 65€
From a minimum order value of € 1'000 the shipping is free of charge (except payment method PayPal).
To the UK and Norway:
up to 4,9kg: 24,90€
5 to 14,90kg: 34,90€
over 15kg: 49,90€
From a minimum order value of € 1'000 the shipping is free of charge (except payment method PayPal).
4. customs / value added tax: no additional costs
The goods are stored in a dispatch warehouse in Germany, they are already duty paid and the price includes VAT. There are no further costs or administrative effort.
5. note: customers from UK, Norway, Serbia
Important note: deliveries to the United Kingdom, Norway and Serbia do not include VAT. Prices in our shop incl. VAT - in the check-out, VAT will be deducted from the price. Upon delivery, the shipping service provider will charge you VAT, customs duty and a handling fee. Shipping to the UK, Norway and Serbia is free for orders over 1'000€. Except orders with payment method PayPal, which are never free of shipping costs.
Shipments UK, Norway and Serbia take about 2-3 working days longer, as the deliveries have to be cleared through customs.
