Order and Shipping
We ship to Switzerland, Liechtenstein, and all EU countries. We also deliver to the United Kingdom from our EU shop.

If you don’t see your country, please check if Switzerland or the EU is selected in the dropdown menu at the top of the page.

Here you can find a detailed overview of the shipping and payment terms.
We ship with PostPac Priority (A-Post) within Switzerland.

Here you can find a detailed overview of the shipping and payment terms.
No, there are no additional customs duties or taxes.

We ship from a warehouse in Switzerland.

Here you can find a detailed overview of the shipping and payment terms.
We ship packages with PostPac Priority (A-Post), and delivery usually takes place on the next business day.

Orders placed by 3 PM are generally handed over to the postal service on the same day.

Here you can find a detailed overview of the shipping and payment terms.
You can find a detailed overview of the shipping costs per country here: Shipping and Payment Terms

Orders over 150 CHF qualify for free shipping.
That’s no problem: During the checkout process, you have the option to enter a different billing and shipping address.

However, once your package has been shipped (i.e., handed over to the shipping carrier), we no longer have control over delivery requests. In that case, you will need to contact die Post.
If you ordered multiple items, they may have been shipped in separate packages. In that case, your shipping confirmation email will contain multiple tracking numbers.

It often happens that one package arrives faster than the other, which you can check using the tracking numbers. If you still have concerns, feel free to contact us.
Payment & Invoices
We are an online shop and ship orders quickly, well-packaged, and insured from an external warehouse.

In our showroom in Zurich, we are happy to showcase our machines, but we do not have products available for sale on-site. Please contact us in advance to schedule an appointment, as we are not always there.

If you urgently need green coffee, KaffeeWerkStadt in 8003 Zurich offers a selection of coffees directly in-store.
The invoice was attached as a PDF in the shipping confirmation email along with the tracking number.

You can also find the invoice in your customer account.

If you cannot find it, feel free to contact us, and we will send you the invoice by email.
If you accidentally selected bank transfer as your payment method, we can simply cancel the order as long as no payment has been made. Just contact us with your order number and place a new order using your preferred payment method.
Returns
As a private customer/consumer, you can return or exchange the item within 14 days of delivery if it does not meet your expectations.

For details, please refer to the Right of Withdrawal.

Please understand that we cannot process a withdrawal after this period has expired.
Please provide your order number. Contact us as soon as possible after placing your order so that we can still process your cancellation request.

If the shipping process is already too far along, you still have the option to refuse the delivery. In that case, the package will be returned to us directly.
Technical Issues & Service
Whether you are a private or business customer, you receive a 2-year warranty on all devices.

In case of a warranty claim, always contact us first – most issues can be quickly and easily resolved via phone, WhatsApp, or email.
Whether it's still within the warranty period or after, feel free to reach out to us. Many technical issues are easier to resolve than you might think.

If a repair is necessary, we can assist you or recommend a reliable contact.
Products & Consulting
We have created a guide, including a video, on this topic: Tips for Buying a Coffee Roasting Machine

If you have any further questions or need advice, feel free to reach out to us.
We have created a guide on this topic: Which Green Coffee

If you have any further questions or need advice, feel free to reach out to us.
The more important question is: which beans suit you best?

Do you prefer classic coffees with nutty, chocolatey notes? Or do you love fruity specialty coffees? Do you enjoy mild coffees for everyday drinking, or are you more adventurous and open to experimenting?

The choice of the right green coffee has a significant impact on the taste of your coffee. You can find more information here: Which Green Coffee

And if you need advice on choosing the right green coffee, we are always happy to help!
We have put together a comprehensive guide for you if you are a home roaster: Home Roasting Guide

Or here, if you roast professionally or want to start a roastery: Professional Roasting Guide

If you have any further questions or need advice, feel free to reach out to us.
Vouchers and Courses
Yes, we also offer gift vouchers. We send them electronically as a designed PDF.

You are welcome to add a greeting message, name, or any other details. Just let us know.

You can find the vouchers here: Roast Rebels Vouchers
Yes, we offer a popular half-day course in Zurich as well as online courses.

You can find more information here: Roast Rebels Courses