General Terms and Conditions with Customer Information

Table of Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Conditions
5. Delivery and Shipping Conditions
6. Liability for Defects
7. Redeeming Promotional Vouchers
8. Redeeming Gift Vouchers
9. Applicable Law, Jurisdiction

1) Scope of Application

1.1 These terms and conditions of Roast Rebels GmbH (hereinafter referred to as "Seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller regarding the goods and/or services presented by the Seller in their online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These terms and conditions also apply to contracts for the delivery of vouchers, unless explicitly stated otherwise.

1.3 A consumer in the sense of these general terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur, in the sense of these general terms and conditions, is any natural or legal person or a legal partnership that acts in the execution of their commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers from the Seller but serve as an invitation for the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. After entering personal data, by clicking the button to complete the order process, the Customer submits a legally binding contract offer regarding the goods and/or services contained in the shopping cart.

2.3 The Seller may accept the Customer’s offer within five days:

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by the Customer is decisive, or
• by delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive, or
• by requesting payment from the Customer after they have placed the order.

If multiple of the aforementioned alternatives apply, the contract is concluded at the time one of the alternatives first occurs. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects "PayPal Express" as the payment method during the ordering process, by clicking the button to complete the order, they simultaneously submit a payment order to their payment service provider. In this case, deviating from section 2.3, the Seller already declares acceptance of the Customer’s offer at the time the Customer initiates the payment process by clicking the button to complete the order.

2.5 The period for accepting the offer begins on the day after the offer is sent by the Customer and ends at the end of the fifth day following the offer's submission.

2.6 When submitting an offer via the Seller’s online order form, the Seller stores the contract text and sends it to the Customer after their order, including these terms and conditions, in text form (e.g., email, fax, or letter). Additionally, the contract text is archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected customer account, provided they created an account before submitting their order.

2.7 Before submitting a binding order via the Seller’s online order form, the Customer can continuously correct their entries using standard keyboard and mouse functions. Furthermore, all entries are displayed again in a confirmation window before the final submission of the order and can be corrected there as well.

2.8 The contract language is German.

2.9 Order processing and communication are carried out via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. In particular, the Customer must ensure that all emails sent by the Seller or third parties commissioned by the Seller for order processing can be delivered when using spam filters.

3) Right of Withdrawal

Consumers generally have a right of withdrawal. More details regarding the right of withdrawal can be found in the Seller’s withdrawal policy.

4) Prices and Payment Conditions

4.1 The prices listed by the Seller include the statutory value-added tax and other price components. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 The Customer has various payment options available, which are specified in the Seller’s online shop.

4.3 If prepayment is agreed upon, payment is due immediately upon conclusion of the contract.

4.4 If "PayPal" is selected as the payment method, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in accordance with the PayPal Terms of Use, available at https://www.paypal.com/ch/webapps/mpp/ua/useragreement-full?locale.x=en_CH.

5) Delivery and Shipping Conditions

5.1 The delivery of goods is made to the delivery address specified by the Customer. The address specified in the Seller’s order processing system is decisive.

5.2 If the shipping company returns the dispatched goods to the Seller because delivery to the Customer was not possible, the Customer bears the costs for the unsuccessful shipment.

5.3 In principle, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer upon dispatch or handover to the transport company.

5.4 Due to logistical reasons, self-collection is not possible.

6) Liability for Defects

Statutory liability for defects applies.

7) Redeeming Promotional Vouchers

Promotional vouchers issued by the Seller within a certain validity period can only be redeemed in the Seller’s online shop during the specified period.

8) Redeeming Gift Vouchers

Gift vouchers purchased from the Seller’s online shop can only be redeemed there.

9) Applicable Law, Jurisdiction

9.1 If the Customer is a consumer, Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods, and the place of jurisdiction is the Customer’s residence.

9.2 If the Customer is an entrepreneur, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of residence or business.